Refund and Returns Policy
Refund Policy
At WiredBox Computer Trading LLC, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and responsibilities.
Eligibility for Refunds
- Refund requests must be submitted within 7 days of the delivery date.
- To be eligible for a refund:
- The product must be unused and in the same condition as received.
- The product must be returned in its original packaging with all accessories, manuals, and tags intact.
- Proof of purchase, such as an invoice or order confirmation, is required.
Non-Refundable Items The following items are not eligible for refunds:
- Software, digital products, and licenses.
- Products marked as “final sale” or “non-returnable.”
- Customized or personalized items.
- Products damaged due to misuse, improper handling, or unauthorized repairs.
Refund Process
- Contact our customer support team at sales@wiredboxuae.com to initiate the refund process.
- Once your return is received and inspted, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original payment method within 7-10 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items If you receive a damaged or defective product, please contact us immediately with photos or videos of the issue. We will arrange for a replacement or refund at no additional cost.
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to arrange the exchange process.
Contact Us For any questions or concerns regarding our refund policy, please reach out to us:
- Email: sales@wiredboxuae
- Phone: +971 0567850662
- Address: Burdubai, Dubai -UAE
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically to stay informed.